Shipping Policy

Last updated: October 6, 2026

Floravault is based in Calgary, Alberta. We currently accept orders for eligible Calgary delivery addresses only, including preserved floral gifts, custom floral designs, and DIY Floral Materials. Delivery outside Calgary and Canada-wide shipping are not currently available.

All product prices are displayed before tax.

Calgary Local Delivery

Opening promotion: Free delivery is available only to eligible Calgary addresses within 30 km through November 30, 2026. Enter your postal code in the checker on our home page. Checkout shows available local-delivery options. For addresses near the Calgary city boundary, please contact us before ordering so we can confirm that your full street address is within our delivery area.

For orders containing only DIY Floral Materials, such as preserved flower heads, reeds, greenery, and floral fillers, the materials subtotal before applicable taxes determines the local-delivery charge: CAD $20 when the subtotal is below CAD $59, and free delivery when the subtotal is CAD $59 or more.
During the opening promotion, an order containing a finished bouquet or custom bouquet qualifies for free local delivery to an eligible Calgary address within 30 km through November 30, 2026. This includes DIY materials delivered to the same address in the same delivery trip with the bouquet.
Addresses outside our eligible Calgary local-delivery area cannot currently be served.
Eligible in-stock products may qualify for same-day delivery. Same-day availability depends on the daily order cutoff, delivery capacity, recipient location, weather, and product preparation requirements.

Please provide a complete delivery address, unit or buzzer number, recipient name, and a working telephone number. The customer is responsible for ensuring that the recipient or another authorized person can receive the order. If delivery cannot be completed because of incorrect information, restricted access, or recipient unavailability, an additional delivery fee may apply.

Order Processing and Delivery

Orders are carefully prepared for local delivery. Customized or made-to-order items may require additional preparation time. One Flower for Every Year orders require a delivery date at least four days after the order is placed; preparation times for other custom designs are shown on their product pages. Delivery timing may vary with order volume, weather, holidays, and local-delivery conditions. Delivery dates are not guaranteed unless Floravault has confirmed the arrangement in writing.

Address Changes

Please review the Calgary delivery address before placing an order. Contact us as soon as possible if a correction is required. We can only change an address before the order has been assigned for local delivery. Additional costs caused by an incorrect or incomplete address are the customer's responsibility.

Delivery Delays

Severe weather, service disruptions, or other events outside our reasonable control may affect local delivery. If your order appears delayed or you cannot locate a delivered order, first check the delivery area, building reception, household members, and neighbours, then contact us at info@floravault.ca so we can assist.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery at info@floravault.ca. Include your order number, a description of the issue, clear photographs of the item, the outer package, and any delivery label. Please keep all packaging until we have reviewed the claim.

Natural Variations

Preserved flowers and botanical materials are natural products. Minor variations in colour, shape, size, texture, and arrangement are normal and are not considered delivery damage. We package each order carefully, but slight movement of delicate petals or botanical materials may occur during transportation.

Severe Weather and Temperature Conditions

To protect delicate preserved floral products, Floravault may delay local delivery during severe weather or unsuitable transportation conditions. If this affects your order, we will contact you using the information provided at checkout.