Shipping Policy

Last updated: July 27, 2026

Floravault is based in Calgary, Alberta. We offer local delivery within Calgary and Canada-wide shipping on eligible DIY floral materials and other products specifically marked as shippable.

Calgary Local Delivery

  • Local delivery within Calgary is a flat rate of CAD $20.
  • Free Calgary local delivery is available on eligible orders of CAD $129 or more, after discounts and before taxes.
  • Eligible in-stock products may qualify for same-day delivery. Same-day availability depends on the daily order cutoff, delivery capacity, recipient location, weather, and product preparation requirements.
  • The available delivery method and any applicable delivery window will be shown at checkout or confirmed by Floravault.

Please provide a complete delivery address, unit or buzzer number, recipient name, and a working telephone number. The customer is responsible for ensuring that the recipient or another authorized person can receive the order. If delivery cannot be completed because of incorrect information, restricted access, or recipient unavailability, an additional delivery fee may apply.

Canada-Wide Shipping

  • Canada-wide shipping is available only for eligible DIY preserved floral materials and other products specifically identified as shippable.
  • Standard Canada-wide shipping is a flat rate of CAD $20.
  • Free Canada-wide shipping is available on eligible orders of CAD $150 or more, after discounts and before taxes.
  • Finished bouquets, customized designs, and fragile arrangements may be available for Calgary local delivery only. The product page and checkout options determine whether an item can be shipped.

Orders are carefully prepared for shipment. Processing and carrier transit times are estimates and may vary by destination, order volume, weather, holidays, and carrier conditions. Delivery dates are not guaranteed unless Floravault has confirmed the arrangement in writing.

Order Processing and Tracking

Once an eligible order has been dispatched, tracking information will be provided when available. Tracking may take additional time to update after the carrier receives the package. Orders containing customized or made-to-order items may require additional preparation time.

Address Changes

Please review the shipping or delivery address before placing an order. Contact us as soon as possible if a correction is required. We can only change an address before the order has been dispatched or assigned for local delivery. Additional costs caused by an incorrect or incomplete address are the customer's responsibility.

Delays and Missing Packages

Floravault is not able to control carrier delays, severe weather, service disruptions, or other events outside our reasonable control. If tracking has not updated for an unusual period or a package appears to be missing, contact us at info@floravault.ca. We will assist with the carrier inquiry where possible.

If tracking shows that a package was delivered, please first check the delivery area, building reception, household members, and neighbours. Carrier investigations and claims are subject to the carrier's procedures and timelines.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery at info@floravault.ca. Include your order number, a description of the issue, clear photographs of the item, the outer package, and the shipping label. Please keep all packaging until we have reviewed the claim.

Natural Variations

Preserved flowers and botanical materials are natural products. Minor variations in colour, shape, size, texture, and arrangement are normal and are not considered shipping damage. We package each order carefully, but slight movement of delicate petals or botanical materials may occur during transportation.

Severe Weather and Temperature Conditions

To protect delicate preserved floral products, Floravault may delay dispatch or local delivery during severe weather or unsuitable transportation conditions. If this affects your order, we will contact you using the information provided at checkout.

Contact Us

For shipping or delivery questions, contact:

Floravault
Calgary, Alberta, Canada
Email: info@floravault.ca